Privacy Policy

Consent

By using our website and/or purchasing coaching or related services, you consent to this Privacy Policy and agree to be bound by its terms. “We,” “us,” and “our” refer to Miles and Mountains Coaching, LLC. “You,” “user,” and “athlete” refer to the individual accessing our site or services.​

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Information We Collect

We collect information that you provide to us, and collect some information automatically. The amount and type of information depends on the context and how we use the information. 

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Information You Provide

Basic Account Information:

If you sign up for a coaching plan or create an account on our site, we ask for some information from you in order to set up your account for coaching, such as first name, last name, email address, age, running history and goals, phone number, country, state, ZIP/Postal code, city, billing address and postal address. 

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Public Profile Information: 

If you participate in our Team Member’s Area, you may choose to make parts of your profile visible to other athletes. This is optional and can be changed in your settings at any time.​

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Transaction and Billing Information: 

If you purchase coaching or related services, you will provide personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information. Miles and Mountains Coaching does not store credit card information, as it is processed through third party vendors such as Wix Payments or Paypal. Please review their privacy policies:

Wix Payments Privacy Policy
PayPal Privacy Policy

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Athlete-Provided Content Information: 

Content you submit (race reports, testimonials and reviews, photos, etc.) may be publicly visible on our site or social media and may appear in search engine results. You may request removal at any time by contacting us.​ If you’d prefer we not repost your content on social media, please contact us.

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Information We Collect Automatically

Our Website Host also collects some information automatically. (All web hosts do this).

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Log Information: 

We collect information that web browsers, mobile devices, and servers provide, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, and operating system. We collect log information when you use our Services–for example, when you create or make changes to your password on the website.

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We collect information about your usage of our Services. For example, we collect information about the actions that users perform on a site. We also collect information about what happens when you use our Services (e.g., page views), along with information about your device (e.g., screen size). We use this information to provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.

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Session Information:

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. 

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Location Information: 

We may determine the approximate location of your device from your IP address. We collect and use this information to calculate how many people visit our Services from certain geographic regions. 

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Interactions with Other Sites: 

We may allow third-party services—such as Facebook Like buttons, Instagram widgets, and Google Ads—to collect information about your interactions with their content embedded on our site. These services may track your activity across our site and other websites if you are logged into their platform or have accepted their cookies. This includes actions such as “Liking” a post, viewing embedded Instagram content, or interacting with advertisements.

Please note that these third-party services operate under their own privacy policies, and their data collection is subject to their terms. We recommend reviewing the privacy settings and policies of these platforms to understand how your data is used.

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Information from Cookies & Other Technologies: 

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Miles and Mountains Coaching uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see “How We Use Cookies.”

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Embedded Content from Other Sites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

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Information We Collect from Other Sources

We may also get information about you from other sources, such as Strava, Ultrasignup, Garmin, etc. The information we receive depends on which services you authorize and any options that are available. For example, we may receive training logs, activity stats, or event history from these platforms.

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How and Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

• To provide our Services–for example, to set up and maintain your account, provide services, or charge you for any of our paid Services;

• To further develop and improve our Services–for example by adding new features that we think our users will enjoy;

• To monitor trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;

• To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, “…we may analyze how many individuals purchased a plan after receiving a marketing message, or which features are used by those who continue to use our Services over time.

• To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Miles and Mountains Coaching and others, which may result in us declining a transaction or the use of our Services;

• To communicate with you, for example through an email, about offers and promotions offered by Miles and Mountains Coaching and others we think will be of interest to you, solicit your feedback, or keep you up to date on Miles and Mountains Coaching and our products; and

• To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.

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Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or

(5) You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on, as described in “How We Use Cookies”.

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Sharing of Information

We do not, and will never sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy. Where required, we use Standard Contractual Clauses or other safeguards to ensure that international transfers of personal data comply with applicable law.

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Subsidiaries, Employees, and Independent Contractors: 

We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.

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Third Party Vendors: 

We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, such as customer chat and email support services that help us communicate with you, registrars, registries, and data escrow services that allow us to provide domain registration services, and our hosting provider, Wix. We also work with vendors that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers we use such as Google Analytics), and companies that make products available on our websites, who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.

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Legal Requests: 

We may disclose information about you in response to a subpoena, court order, or other governmental request.

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To Protect Rights, Property, and Others: 

We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Miles and Mountains Coaching, third parties, or the public at large. 

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Business Transfers:

In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Miles and Mountains Coaching goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events occur, this Privacy Policy will continue to apply, and the receiving party may only use your information in accordance with its terms.

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With Your Consent: 

We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as social media services.

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Aggregated or De-Identified Information: 

We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. 

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How Long We Keep Information

If you leave a comment and/or a review, the comment and/or review and its metadata are retained indefinitely.

If you provide us with content such as race reports, blog posts, photos and results, it is retained indefinitely unless we are asked to remove it.

If you register on our website, we also store the personal information you provide in your user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–provided we are not legally required to continue to keep it. We regularly review our data retention practices to ensure we only retain personal information as long as necessary for our services and legal compliance.

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Choices

You have several choices available when it comes to information about you:

• Limit information that you provide: If you have an account with us, you can choose not to provide any optional account information and/or profile information.

• Opt-out of electronic communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.

• Set your browser to reject cookies: You can choose to set your browser to remove or reject browser cookies before using Miles and Mountains Coaching’s website, with the drawback that certain features of the website may not function properly without the aid of cookies.

• Close Your Account: If you no longer wish to use our Services, you may request that we close your account at any time. Please keep in mind that we may continue to retain your information after you cancel your coaching package, as described in How Long We Keep Information above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.

• For EU or California residents, you may also have additional rights as outlined below.

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Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

 

Residents of the European Union (GDPR)

• Request access to your personal data.

• Request correction or deletion of your personal data.

• Object to our use and processing of your personal data.

• Request that we limit our use and processing of your personal data.

• Request portability of your personal data.

• Make a complaint to a government supervisory authority.

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California Residents (CCPA/CPRA)
Under California law, you may have the right to:
   •    Know what personal information we collect and use.
   •    Access and request deletion of your data.
   •    Opt out of the sale or sharing of personal data (we do not sell).
   •    Designate an authorized agent to make requests on your behalf.

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You can often access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to Questions and Contact.

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Other Things You Should Know

Third Party Service Providers

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies. For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

In particular, remember that providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you proceed with a transaction that involves a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

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Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

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Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and those sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement for the website in question.

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Questions and Contact

If you have questions about any aspect of this Privacy Policy, the Terms and Conditions, or the website, please contact us.