Privacy Policy
Last Updated: February 12, 2026. We may update this Privacy Policy from time to time. The updated version will be posted on this page.
Consent
By using our website and/or purchasing coaching or related services, you acknowledge that you have read this Privacy Policy. “We,” “us,” and “our” refer to Miles and Mountains Coaching, LLC. “You,” “user,” and “athlete” refer to the individual accessing our site, content or services.
Information We Collect
We collect information that you provide to us, and collect some information automatically. The amount and type of information depends on the context and how we use the information.
Information You Provide
Basic Account Information:
If you sign up for a coaching plan or create an account on our site, we ask for some information from you in order to set up your account for coaching, such as first name, last name, email address, age, running history and goals, phone number, country, state, ZIP/Postal code, city, billing address and postal address.
Public Profile Information:
If you participate in our Team Member’s Area, you may choose to make parts of your profile visible to other athletes. This is optional and can be changed in your settings at any time.
Transaction and Billing Information:
If you purchase coaching or related services, you will provide personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information. Miles and Mountains Coaching does not store credit card information, as it is processed through third party vendors such as Wix Payments or Paypal. Please review their privacy policies:
Athlete-Provided Content Information:
Content you submit (race reports, testimonials and reviews, photos, etc.) may be publicly visible on our site or social media and may appear in search engine results. You may request removal at any time by emailing us. If you’d prefer we not repost your content on social media, please email us.
Information We Collect Automatically
Our Website Host also collects some information automatically. (All web hosts do this).
Log Information:
We collect information that web browsers, mobile devices, and servers provide, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, and operating system. We collect log information when you use our Services–for example, when you create or make changes to your password on the website.
We collect information about your usage of our Services. For example, we collect information about the actions that users perform on a site. We also collect information about what happens when you use our Services (e.g., page views), along with information about your device (e.g., screen size). We use this information to provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
Session Information:
We use essential cookies and similar technologies to support core site functionality such as login sessions, account access, security, and basic preferences. If you choose to leave a blog comment, we may use cookies or similar technologies to support that feature (for example, to reduce the need to re-enter information). You can control cookies through your browser settings, but disabling cookies may limit certain features of the site.
Location Information:
We may determine the approximate location of your device from your IP address. We collect and use this information to calculate how many people visit our Services from certain geographic regions.
Links and Sharing:
Our site may include links to third-party platforms (such as Facebook, LinkedIn, or YouTube) and optional sharing tools. If you choose to click a link or share content, the third party may collect information according to its own privacy policy. We do not embed third-party social media widgets that automatically track you across websites.
Information from Cookies & Other Technologies:
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use essential cookies and similar technologies that are necessary for our website to function properly (for example, to support login sessions, security, and core site features). We do not use third-party advertising cookies or tracking pixels such as the Meta Pixel, and we do not use Google Tag Manager or Google Analytics.
Embedded Content from Other Sites:
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Information We Collect from Other Sources
We may receive information from third-party platforms (such as Strava or Garmin) when you choose to connect, share, or provide access to those services as part of coaching. We may also review publicly available information (such as race results posted by event organizers or timing companies) to support coaching and understand your training and racing history. We use this information to improve coaching and deliver our Services. If you prefer that we not publicly share race results or other athlete-provided content, you may notify us at any time.
How and Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
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To provide our Services–for example, to set up and maintain your account, provide services, or charge you for any of our paid Services;
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To further develop and improve our Services–for example by adding new features that we think our users will enjoy;
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To monitor trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
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To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Miles and Mountains Coaching and others, which may result in us declining a transaction or the use of our Services;
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To communicate with you by email—for example, to share new articles, updates, and occasional offers or promotions. You can opt out of promotional messages at any time.
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To personalize your experience within Our Services, such as showing content relevant to your account or membership area.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so we can offer you an even better user experience, to safeguard our Services, to communicate with you, to monitor and prevent any problems with our Services, and to personalize your experience; or
(5) You have given us your consent—where required—for example, when you opt in to receive promotional communications or authorize optional features.
How These Bases Apply:
In general, we process information to provide coaching and operate accounts and payments under contractual necessity (and related account administration), to comply with legal obligations (such as tax and accounting), to protect the security and integrity of our services under legitimate interests, and to send promotional communications only where we have consent or another lawful basis permitted by applicable law.
Sharing of Information
We do not, and will never sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy. Where required, we use Standard Contractual Clauses or other safeguards to ensure that international transfers of personal data comply with applicable law.
International Transfers:
Our website and many of our service providers (such as Wix and our payment processors) may process and store personal information in countries other than the country where you live. Where required, we rely on appropriate safeguards for these transfers, such as Standard Contractual Clauses or other lawful transfer mechanisms.
Subsidiaries, Employees, and Independent Contractors:
We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
Third Party Vendors:
We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you, like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, such as customer chat and email support services that help us communicate with you, registrars, registries, data escrow services that allow us to provide domain registration services, and our hosting provider, Wix. We also may work with companies that provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
Legal Requests:
We may disclose information about you in response to a subpoena, court order, or other governmental request.
To Protect Rights, Property, and Others:
We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Miles and Mountains Coaching, third parties, or the public at large.
Business Transfers:
In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Miles and Mountains Coaching goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events occur, this Privacy Policy will continue to apply, and the receiving party may only use your information in accordance with its terms.
With Your Consent:
We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as social media services.
Aggregated or De-Identified Information:
We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you.
How Long We Keep Information
If you leave a comment and/or a review, the comment and/or review and its metadata are retained unless and until you request deletion, or we remove the content as part of routine site maintenance or moderation.
If you provide us with content such as race reports, blog posts, photos and results, it is retained until you request removal, or until we no longer need it for the purposes described in this Privacy Policy.
If you register on our website, we also store the personal information you provide in your user profile. All users can access, update, or request deletion of their personal information using their account settings (where available). Website administrators can also see and edit that information.
We retain personal information only for as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law (for example, tax and accounting requirements or to resolve disputes).
If you close your account, we may retain certain information as needed for legal, tax, accounting, or dispute-resolution purposes.
Choices
You have several choices available when it comes to information about you:
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Limit information that you provide: If you have an account with us, you can choose not to provide any optional account information and/or profile information.
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Opt-out of electronic communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.
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Set your browser to reject cookies: You can choose to set your browser to remove or reject browser cookies before using Miles and Mountains Coaching’s website, with the drawback that certain features of the website may not function properly without the aid of cookies.
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Close Your Account: If you no longer wish to use our Services, you may request that we close your account at any time. Please keep in mind that we may continue to retain your information after you cancel your coaching package, as described in How Long We Keep Information above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
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For EU or California residents, you may also have additional rights as outlined below.
Required vs Optional Information:
Some personal information is required to provide our Services (for example, to create an account, process payments, and deliver coaching). If you choose not to provide required information, we may not be able to provide certain Services. Other information is optional and can be provided at your discretion.
Withdraw Consent:
Where we rely on your consent to process personal information, you may withdraw your consent at any time by emailing us. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.
Your Rights
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
Residents of the European Union (GDPR)
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Request access to your personal data.
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Request correction or deletion of your personal data.
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Object to our use and processing of your personal data.
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Request that we limit our use and processing of your personal data.
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Request portability of your personal data.
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Make a complaint to a government supervisory authority.
How to Exercise These Rights
To make a request, please email us and include your name and the email address associated with your account (if applicable). We may request additional information to verify your identity before responding. We respond to privacy requests within one month when possible, and may extend this period where permitted by law (for example, if the request is complex or numerous). We do not charge a fee unless a request is manifestly unfounded, repetitive, or excessive.
California Residents (CCPA/CPRA)
Under California law, you may have the right to:
• Know what personal information we collect and use.
• Access and request deletion of your data.
• Opt out of the sale or sharing of personal data (we do not sell).
• Designate an authorized agent to make requests on your behalf.
You can often access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, please email us.
Other Things You Should Know
Third Party Service Providers
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies. For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.
In particular, remember that providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you proceed with a transaction that involves a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Children’s Privacy:
Our website, content, and services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please email us.
Automated Decision-Making:
We do not use automated decision-making or profiling that produces legal effects or similarly significant impacts on individuals, except where necessary to process payments or prevent fraud through our payment providers.
Security:
We take reasonable measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction; however, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will take appropriate steps and provide any notifications required by applicable law.
Links:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and those sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement for the website in question.
Questions and Contact
Miles and Mountains Coaching, LLC is the data controller for personal information collected through our website, content, and services. If you have questions about this Privacy Policy or would like to make a privacy request, please email us.