Terms and Conditions
Overview
1. This website and all Content and Services described and offered herein are operated by Miles and Mountains Coaching, LLC, otherwise known as Miles and Mountains Coaching. Throughout these policies and the site, the term "Content" refers to information contained on the website, "Services" refers to coaching and other related services, "Coach" refers to the individual coach providing coaching Services to the Athlete, "We," "Us" and "Our" refer to Miles and Mountains Coaching, LLC and its owners, employees, contractors and representatives, while “You,” “Your,” and “User” refer to any person accessing or using the site, and “Athlete” refers to a User who purchases or receives Services. We offer this website, Content and Services to You conditioned upon Your acceptance of all terms, conditions, policies and notices stated here.
2. The sections of these Terms at the top addressing website use and Content apply to all Users. The sections below addressing coaching and related Services apply only to Athletes (Users who purchase or receive Services) and are in addition to the general Terms.
3. Please read these Terms of Service carefully before accessing Our website. By accessing any part of the site and continuing to view any Content or use any Services including coaching, You agree to be bound by these Terms of Service. If You do not agree to all the terms and conditions of this agreement, then You may not access the website Content or any Services.
4. Services may be delivered and communication may occur through third-party platforms in addition to this website, including but not limited to email, Google Workspace tools (such as Google Sheets and Google Drive), messaging tools, and scheduling or payment processors. By using the Services, You agree that these Terms apply to Your use of the Services across those channels, and You acknowledge that third-party platforms may have their own terms and privacy policies that also apply.
5. Any new information, features or tools which are added to the site or the services provided shall be subject to the Terms of Service. You can review the most current version of these Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to Our website. Your continued use of or access to the website or related Services following the posting of any changes constitutes acceptance of those changes. Any substantive changes that may impact existing clients will be emailed to You prior to them taking effect.
Website Content (All Users)
We offer training articles, educational videos and other related website Content (collectively, "Content") under the following Terms and Conditions, which represent an Agreement between Miles and Mountains Coaching, LLC and the User using or receiving said Content.
Privacy and Data
Miles and Mountains Coaching, LLC respects Your privacy. Any personal information You submit through the website—including through contact forms, email sign-ups, scheduling tools, or purchases—will be collected and used in accordance with Our Privacy Policy.
We collect and use information primarily to operate the website, respond to inquiries, provide Content, process payments, and deliver Services where applicable. Data may be stored and processed using secure third-party platforms used to operate the website and Services, including Wix for website hosting and payment processing and Google Workspace tools when necessary for communication and service delivery. These platforms maintain their own privacy and security standards.
We do not sell Your personal information and will not share it with unrelated third parties for marketing purposes without Your explicit consent. If You wish to opt out of certain communications or request changes to how Your information is used, You may contact Us via email.
Intellectual Property:
All Content made available on this website—including but not limited to articles, blog posts, text, graphics, images, video, audio, downloads, and any other materials—is owned by or licensed to Miles and Mountains Coaching, LLC and is protected by applicable intellectual property laws.
You may view, download, and print Content for your personal, non-commercial use only. You may not reproduce, distribute, modify, publish, publicly display, create derivative works from, sell, license, or otherwise exploit any Content without the prior written consent of Miles and Mountains Coaching, LLC.
You may not reproduce or republish substantial portions of the Content, or systematically copy or extract Content (including via automated means such as bots, crawlers, scraping tools, or browser automation) for the purpose of creating a competing library, dataset, newsletter, social account, website, or other redistribution of the Content, without the prior written consent of Miles and Mountains Coaching, LLC. You may not use the Content to generate or publish substantially similar material that competes with or substitutes for the Content (including through automated or AI-assisted means) in a way that reproduces or closely paraphrases the Content at scale.
This restriction does not prohibit reasonable indexing or caching of publicly available pages by search engines or web archiving services (such as the Internet Archive) for the purpose of discovery, reference, or preservation.
You may share links to pages on this website, provided that you do not present the Content as your own and do not remove or alter any proprietary notices or branding.
Disclaimer and Limitation of Liability:
All Content on this website is provided for general informational and educational purposes only and is not intended as medical advice, diagnosis, or treatment. You should not rely on any Content as a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.
Always seek the advice of a physician or other qualified healthcare provider regarding any medical condition, injury, symptoms, or questions you may have. Never disregard professional medical advice or delay seeking it because of something you have read or viewed on this website.
Any training ideas, examples, or recommendations discussed in Content involve inherent risks. You are solely responsible for your decisions, actions, and results. Miles and Mountains Coaching, LLC makes no guarantees regarding outcomes from use of the website or Content.
To the fullest extent permitted by law, Miles and Mountains Coaching, LLC disclaims all liability for any loss, injury, claim, or damages (whether direct, indirect, incidental, consequential, special, or punitive) arising out of or relating to your access to, use of, or inability to use the website or any Content, including any reliance on Content.
Your use of the website and any Content is at your own risk. Miles and Mountains Coaching, LLC does not warrant that the website or Content will be accurate, complete, current, error-free, or uninterrupted, or that any defects will be corrected.
Nothing in these Terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law.
Severability:
If any provision of this Agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and deemed inoperative, and the remainder of this Agreement shall remain operative and binding on the Parties.
Dispute Resolution:
If a disagreement arises out of or relates to this Agreement, the website, or the Content, both the User and Miles and Mountains Coaching, LLC agree to make a good faith effort to resolve the issue through direct communication.
If a resolution cannot be reached informally, both parties agree to attempt mediation before pursuing any formal legal action. Mediation will take place in the State of New Hampshire, and each party will be responsible for their own costs unless otherwise agreed.
Notwithstanding the foregoing, either party may seek temporary or injunctive relief in court to prevent unauthorized use or disclosure of Content, Confidential Information, or intellectual property, without first attempting mediation.
Governing Law:
This Agreement shall be construed under and in accordance with the laws of the State of New Hampshire exclusive of any conflict-of-law or choice of law rules and principles.
Coaching and Related Services (Athletes)
We offer personal coaching and other related Services (collectively, "Services") under the following Terms and Conditions, which represent an Agreement between Miles and Mountains Coaching, LLC and the Athlete using or receiving said service(s).
Coaching Fees:
1. For purposes of this section, “billing period” refers to the interval for which payment is made (typically one month for Monthly and 6- or 12-Month Commitment plans, three months for 3-Month Recurring, and the full prepaid term for Prepaid plans). “Commitment Term” and "Term" refer to the 6- or 12-month term applicable to Commitment plans. "New Athlete" refers to an Athlete who is within their first 30 days of their first coaching Services with Us.
2. Coaching fees are payable in advance for the billing period using the payment systems on www.milesandmountainscoaching.com. The Athlete is responsible for keeping their card information up-to-date on the website to enable recurring billing, however no additional fee will be charged should a payment fail and need to be updated afterward. The standard grace period is 10 days, during which time the plan will continue uninterrupted. If more time is required, the Athlete may contact Us. If the grace period ends without payment, coaching may be terminated.
3. Recurring Billing: For Monthly and 3-Month-Recurring plans, renewals are automatic. If the Athlete wishes to cancel, they must email Us at least two (2) business days prior to the renewal date. For 6- or 12-Month Commitment plans, payments are automatic until the completion of the Commitment Term. Thereafter, the Athlete may enroll in another plan of their choice (Pre-paid, Commitment, or Monthly). Pre-paid plans do not renew automatically and are a single lump-sum payment. Upon expiration, the Athlete will receive an automated email and may enroll in another plan of their choice.
4. Pausing Coaching: If the Athlete needs to pause coaching due to injury, illness, or major life stress, they may do so indefinitely and retain credit for any unused coaching time. Coaching can be paused with forty-eight (48) hours’ notice to Us via email. For Monthly and 3-Month-Recurring plans, billing will pause. For 6- or 12-Month Commitment plans, billing will continue as scheduled for the duration of the Commitment Term; however, the Athlete’s coaching end date will be extended at no charge by the total time coaching was paused once the Athlete resumes.
5. Cancellation: Coaching fees for the current billing period are non-refundable if the Athlete cancels. Cancellation stops future payments except where an Early Termination fee applies for 6- or 12-Month Commitment plans (see #6 and #7).
6. Termination for New Athletes: If a New Athlete requests termination by email to Us within thirty (30) calendar days of the start date of their first 6- or 12-Month Commitment Term, no Early Termination fee will apply. Fees already paid are non-refundable, and termination will take effect at the end of the Athlete’s current paid billing period.
7. Except as provided in #6, if the Athlete requests termination prior to completion of a 6- or 12-Month Commitment Term, an early termination fee equal to one (1) additional month of coaching at the Athlete’s current rate will be due. Coaching Services will terminate at the end of the Athlete’s then-current paid billing period. The early termination fee will be collected through the next scheduled payment attempt for convenience only and does not extend coaching Services. If the fee cannot be collected through the normal payment schedule for any reason, Miles and Mountains Coaching, LLC may invoice the Athlete for the fee, and the Athlete agrees to pay the invoice within ten (10) calendar days.
8. 'Prepaid' or lump-sum plans are non-refundable, but can be paused indefinitely as described in #4 of this section.
9. When the Athlete initiates their coaching plan, they 'lock in' their pricing indefinitely, provided that they take no more than a 12-month pause from coaching. (See #4, Pausing Coaching.) If the Athlete takes more than 12 months off from coaching, they may restart their coaching plan at the then-current rate.
Athlete Responsibilities: Rules and Conduct
The Athlete hereby agrees to abide by all rules, policies and regulations set by applicable industry association and national governing body policies, including but not limited to rules on performance enhancing drugs and banned substances.
The Athlete further agrees to comply with event participation rules that may result in disqualification, including but not limited to rules regarding outside assistance or pacing, course rules and bib/entry violations.
The Athlete is solely responsible for their knowledge and following of relevant rules and regulations, including the obtaining of any relevant Therapeutic Use Exemption if necessary, and ensuring any crew, pacers or others acting on their behalf, understand and follow relevant rules at events.
The Athlete agrees to maintain a sport-appropriate and situationally-appropriate level of respect, support and positivity toward other athletes, race directors, officials, volunteers, sponsors, vendors and the public at all times in their running while associated with Miles and Mountains Coaching.
The Athlete agrees that the policies outlined in this section represent a requirement of all Athletes training with Miles and Mountains Coaching, and that an Athlete not abiding by these policies may be subject to the termination of their coaching agreement.
Athlete Responsibilities: Communication and Training Decisions
The Athlete recognizes that effective training has substantial subjective qualities, and agrees that effective coaching relies on adequate communication of information to their Coach. This includes performance metrics and subjective feedback on both running and life stress, and that inadequate communication on the Athlete's part may limit the effectiveness of said coaching.
The Athlete agrees that they alone retain control over decisions related to their running, and that the Coach's advice constitutes advice and information based on science, research, education and experience. Not following the Coach's advice may affect their training quality, but will not affect their coaching agreement.
The Athlete acknowledges receipt of "Best Practices When Working With a Coach," a non-binding list of recommendations which will help them get the most out of their coaching plan.
Professional Fit and Coaching Alignment:
Effective coaching requires alignment in expectations, communication, and training philosophy. Miles and Mountains Coaching, LLC may refuse to begin Services, or may terminate ongoing Services, at Our sole discretion and subject to applicable law, if We determine that fundamental and substantive disagreements in coaching/training philosophy, decision-making, communication style, or expectations are preventing effective coaching. This right exists in addition to any termination rights described elsewhere in these Terms.
Upon termination under this section, the Athlete will be notified by email at least seven (7) calendar days prior to termination. Unless immediate termination is required due to serious misconduct, including but not limited to violations of the Athlete Responsibilities above, termination will take effect at the end of the Athlete’s current month of coaching services based on their start date. Recommendations to other coaches that may be a better fit will be provided when possible. Fees paid for the current month of coaching services are non-refundable. Any prepaid, unused coaching fees for future months will be refunded within thirty (30) calendar days.
Confidentiality and Intellectual Property:
The Athlete agrees that the Services provided under this Agreement contain proprietary components, and are considered confidential. Such information may not be disclosed to any third party without the express written consent of Miles and Mountains Coaching, LLC. This includes, but is not limited to, the materials provided to the Athlete by Us, the techniques and methodologies utilized by Us in rendering Services under this Agreement and the substance of the communications between Miles and Mountains Coaching and the Athlete.
The Athlete agrees not to reproduce, share, or distribute any materials provided by Us, and not remove any proprietary markings. It is expressly understood and agreed that Miles and Mountains Coaching, LLC is the sole and exclusive owner of all concepts, programs, ideas, methods, materials, copyrights, trademarks, and other intellectual property rights associated with the Services and their delivery, including but not limited to training plans, templates, videos and coaching frameworks.
The Athlete retains full indefinite use of their personal training history, including data they generate or log as part of their workouts, subjective feedback, and notes. This includes the log portion of their training history. However, the structure, sequence, and design of the training itself remain the intellectual property of Miles and Mountains Coaching, LLC.
Release And Assumption Of Risk:
The Athlete represents that they are at least eighteen (18) years of age. Further, the Athlete understands and agrees that:
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Participation in these Services is voluntary;
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Training may require intense physical activity; and
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Such participation carries inherent and unavoidable risks, including, but not limited to, the risk of illness, injury, paralysis, or death.
The Athlete certifies that they are physically fit and sufficiently trained to participate in the Services and have not been advised against doing so by a qualified health professional. If the Athlete is just starting training or returning from injury, illness, or a prolonged break, they are encouraged to seek medical clearance before starting or resuming structured training.
The Athlete understands that any advice provided by Miles and Mountains Coaching, LLC is informational in nature and is not intended to substitute for professional medical advice, diagnosis, or treatment. The Athlete agrees that they are voluntarily participating in the Services with full knowledge of the risks involved.
As part of a personalized training plan, recommendations may include activities such as road running, trail running, running at altitude, weight training, heat adaptation, or supplemental sauna use. The Athlete acknowledges that such activities involve additional risks, including:
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Physical exertion beyond the Athlete’s level of preparedness;
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Exposure to extreme weather conditions, including high heat and cold;
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Altitude-related illness or oxygen limitation;
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Injuries associated with trail conditions such as uneven surfaces, roots, rocks, or wildlife;
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Hazards of road running, including motor vehicle traffic, limited visibility, lack of sidewalks or shoulders, and irregular pavement;
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Risks related to dehydration, overheating, or fainting during heat or sauna sessions; and
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Training in remote areas where immediate medical care may not be available.
The Athlete understands and accepts that the above risks are associated with high-performance and endurance training and may exceed typical levels of safety encountered in everyday life.
The Athlete agrees to be fully responsible for their own safety, preparation, and response to training, including decisions about hydration, rest, environment, and medical care. The Athlete understands that Miles and Mountains Coaching, LLC is not liable for injuries, complications, or setbacks arising from participation in training—whether or not the Athlete chooses to follow the advice provided. The Athlete further acknowledges that results are not guaranteed and that the level of improvement in performance, health, or well-being is often influenced by factors beyond the Coach’s control.
Indemnification:
In consideration of the coaching Services provided, the Athlete agrees to indemnify, defend, and hold harmless Miles and Mountains Coaching, LLC and its representatives from any and all claims, liabilities, losses, damages, or expenses—whether direct or indirect—arising out of or related to their participation in the Services.
This includes, but is not limited to, claims resulting from personal injury, illness, partial or permanent disability, property damage, or economic loss, whether alleged to be caused by negligence, breach of contract, or any other legal theory.
This release and indemnification shall be binding upon the Athlete and their heirs, successors, assigns, and any party acting on their behalf. The Athlete understands that no guarantees or warranties—express or implied—are made regarding training outcomes or performance.
Each party agrees to bear their own legal costs and attorney’s fees in any dispute except to the extent covered by the Athlete’s indemnification obligations under this Agreement or as required by law.
Privacy and Data
The Athlete agrees that their personal data and any content submitted or made publicly available may be used in accordance with Our Privacy Policy. Data is collected and used primarily to fulfill Our responsibilities under this coaching agreement—such as delivering training plans, tracking progress, and managing communication.
Certain information submitted by the Athlete or publicly available may also be used for marketing, educational, or informational purposes, including on the website, in newsletters, guest articles, testimonials, and on social media. This may include testimonials, race results, general performance outcomes, and photos or videos voluntarily provided by the Athlete for that purpose (collectively, “Promotional Materials”). Unless the Athlete explicitly authorizes otherwise in a specific instance, Promotional Materials will not include private training logs, private communications, or sensitive personal information.
Athlete data may be stored using secure third-party platforms, including Google Sheets for training data and Wix for website and payment processing. These platforms maintain their own privacy and security standards, and We use them solely for purposes necessary to provide Services.
If the Athlete wishes to opt out of certain types of data use—such as inclusion in testimonials, marketing or social media outreach, or communications unrelated to active coaching—they may do so at any time by submitting a written request via email. Opting out does not affect Our ability to use data as necessary to provide Services, comply with legal obligations, or maintain business records.
Miles and Mountains Coaching, LLC respects Your privacy and will never sell Your personal information or share it with unrelated third parties for their marketing purposes without Your explicit consent.
Severability:
If any provision of this Agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and deemed inoperative, and the remainder of this Agreement shall remain operative and binding on the Parties.
Dispute Resolution:
If a disagreement arises out of or relates to this Agreement or the Services provided, both the Athlete and Miles and Mountains Coaching, LLC agree to make a good faith effort to resolve the issue through direct communication.
If a resolution cannot be reached informally, both parties agree to attempt mediation before pursuing any formal legal action. Mediation will take place in the State of New Hampshire, and each party will be responsible for their own costs unless otherwise agreed.
Notwithstanding the foregoing, either party may seek temporary or injunctive relief in court to prevent unauthorized use or disclosure of Content, Confidential Information, or intellectual property, without first attempting mediation.
Governing Law:
This Agreement shall be construed under and in accordance with the laws of the State of New Hampshire exclusive of any conflict-of-law or choice of law rules and principles.
Updates:
Updated 2/10/2026. Added section on Professional Fit and Coaching Alignment. Split Athlete Responsibilities into two discrete sections. Changed Governing Law to New Hampshire. Removed duplicated sections in Overview. Added section for general website Content/All Users.
Updated 5/31/2025. Minor language tweaks for clarity, but with no substantive changes. Changed 12-month contract to 12-month commitment, and added the 3-month-recurring plan.
Updated 1/30/2024. Clarified language and added section referring to data use in the Privacy Policy (which remains unchanged.)
Updated 12/6/2023. Changed "Pausing Coaching" to reflect retaining credit for paid coaching indefinitely. Simplified wording of "Recurring Billing." Added section on courtesy to "Athlete Responsibilities." Added link to "Suggested Best Practices.'
Updated 5/12/2023. Removed duplicate information under Coaching fees.
Updated 11/15/2022. Clarified section about refunds for Prepaid plans.
Updated 6/18/2022. Added section about grandfathered pricing.