Terms and Conditions

Overview

1. This website and all services described and offered herein are operated by Miles and Mountains Coaching, LLC, otherwise known as Miles and Mountains Coaching. Throughout these policies and the site, the terms "Coach," "We," "Us" and "Our" refer to Miles and Mountains Coaching, LLC, while "You," "Your," "User" and "Athlete" refer to the User of the site and/or applicable Services. We offer this website, information, tools and Services to You, the User, conditioned upon Your acceptance of all terms, conditions, policies and notices stated here.

2. By visiting Our site and/or purchasing coaching or related Services, You agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and policies referenced herein. These Terms of Service apply to all Users of the site, without limitation.

3. Please read these Terms of Service carefully before accessing Our website. By accessing any part of the site or continuing to use any Services including coaching, You agree to be bound by these Terms of Service. If You do not agree to all the terms and conditions of this agreement, then You may not access the website or any Services.

4. Any new information, features or tools which are added to the site shall be subject to the Terms of Service. You can review the most current version of these Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to Our website. Your continued use of or access to the website or related Services following the posting of any changes constitutes acceptance of those changes. Any substantive changes that may impact existing clients will be emailed to You prior to them taking effect.

Coaching and Related Services

We offer personal coaching and other related Services (collectively, "Services") under the following Terms and Conditions, which represent an Agreement between Miles and Mountains Coaching, LLC and the Athlete using or receiving said service(s).

Coaching Fees:

1. Coaching fees are payable in advance each month using the payment systems on www.milesandmountainscoaching.com. The Athlete is responsible for keeping their card information up-to-date on the website to enable recurring billing, however no fees will be charged should a payment fail and need to be updated afterward. The standard grace period is 10 days, during which time the plan will continue uninterrupted. If more time is required, the Athlete may contact Us. If the grace period ends without payment, coaching may be terminated.

2. Recurring Billing: For Monthly and 3-Month-Recurring plans, payments (renewals) are automatic. If the Athlete wishes to cancel their coaching subscription, they must request cancellation at least two business days prior to the renewal date by emailing their Coach. For 6 or 12-month Commitment plans, payments are automatic until the completion of the initial term. Thereafter, the Athlete may sign up for another plan of their choice, whether Pre-paid, Commitment or Monthly. Pre-paid coaching plans do not renew automatically, and are a single lump-sum payment. Upon expiration, the Athlete will receive an automated email, and may sign up for another plan of their choice.

3. Pausing Coaching: If the Athlete wishes to pause their coaching due to long-term illness, injury or life stress, they may do so indefinitely, retaining credit for any unused days of coaching. Coaching can be paused with 48-hours of notice via email. For month-to-month and 3-month-recurring plans, billing will pause. For 6 or 12-month Commitment plans, billing will continue as scheduled for the duration of the commitment, but the coaching plan will be extended at no charge by the duration it was paused once the Athlete resumes training.

4. Termination of 6 or 12-Month Commitment plans: If a New Athlete is dissatisfied with the Coaching Services performed by Miles and Mountains Coaching within 30 calendar days of the plan start date, the Athlete may request termination of this agreement, provided that the Athlete submits notice via email no later than 30 days from the start date of the Initial Term.

5. Thereafter, if the Athlete wishes to terminate a 6-month or 12-month Commitment plan, the ‘termination fee’ will be one additional month’s coaching fee at the Athlete's current rate.

6. In all circumstances, coaching fees for the current month are non-refundable in the event the Athlete cancels—only further payments will be stopped.

7. When the Athlete initiates their coaching plan, they 'lock in' their pricing indefinitely, provided that they take no more than a 12-month pause from coaching. (See #3, Pausing Coaching.) If the Athlete takes more than 12-months off from coaching, they may restart their coaching plan at the then-current rate.

8. 'Prepaid' or lump-sum plans are non-refundable, but can be paused indefinitely as described in No. 3 of this section.

Athlete Responsibilities:

The Athlete hereby agrees to abide by all rules, policies and regulations set by applicable event-specific, industry association and national governing body policies, including but not limited to rules on performance enhancing drugs and banned substances, and individual event rules that could result in disqualification. The Athlete is solely responsible for their knowledge of relevant rules and regulations, and the obtaining of any relevant Therapeutic Use Exemption if necessary.

The Athlete recognizes that effective training has substantial subjective qualities, and agrees that effective coaching relies on adequate communication of information to their Coach. This includes performance metrics and subjective feedback on both running and life stress, and that inadequate communication on the Athlete's part may limit the effectiveness of said coaching.

The Athlete agrees that they alone retain control over decisions related to their running, and that the Coach's advice constitutes advice and information based on science, research, education and experience. Not following their Coach's advice may affect their training quality, but will not affect their coaching agreement.

The Athlete agrees to maintain a sport-appropriate and situationally-appropriate level of respect, support and positivity toward other athletes, race directors, officials, volunteers, sponsors, vendors and the public at all times in their running while associated with Miles and Mountains Coaching.

The Athlete agrees that the four paragraphs above represent a requirement of all Athletes training with Miles and Mountains Coaching, and that an Athlete not abiding by these policies may be subject to the termination of their coaching agreement.

The Athlete acknowledges receipt of "Best Practices When Working With a Coach," a non-binding list of recommendations which will help them get the most out of their coaching plan.

Confidentiality and Intellectual Property:

The Athlete agrees that the Services provided under this Agreement contain proprietary components, and are considered confidential. Such information may not be disclosed to any third party without the express written consent of Miles and Mountains Coaching, LLC. This includes, but is not limited to, the materials provided to the Athlete by Us, the techniques and methodologies utilized by Us in rendering Services under this Agreement and the substance of the communications between Miles and Mountains Coaching and the Athlete.

The Athlete agrees not to reproduce, share, or distribute any materials provided by Us, and will not remove any proprietary markings. It is expressly understood and agreed that Miles and Mountains Coaching, LLC is the sole and exclusive owner of all concepts, programs, ideas, methods, materials, copyrights, trademarks, and other intellectual property rights associated with the Services and their delivery, including but not limited to training plans, templates, and coaching frameworks.

The Athlete retains full ownership of their personal training history, including data they generate or log as part of their workouts, subjective feedback, and notes. This includes the log portion of their training history. However, the structure, sequence, and design of the training itself remain the intellectual property of Miles and Mountains Coaching, LLC.

Release And Assumption Of Risk:

The Athlete represents that they are at least eighteen (18) years of age. Further, the Athlete understands and agrees that:

Participation in these Services is voluntary;
Training may require intense physical activity; and
Such participation carries inherent and unavoidable risks, including, but not limited to, the risk of illness, injury, paralysis, or death.

The Athlete certifies that they are physically fit and sufficiently trained to participate in the Services and have not been advised against doing so by a qualified health professional. If the Athlete is returning from injury, illness, or a prolonged break, they are encouraged to seek medical clearance before resuming structured training.

The Athlete understands that any advice provided by Miles and Mountains Coaching, LLC is informational in nature and is not intended to substitute for professional medical advice, diagnosis, or treatment. The Athlete agrees that they are voluntarily participating in the Services with full knowledge of the risks involved.

As part of a personalized training plan, recommendations may include activities such as road running, trail running, running at altitude, weight training, heat adaptation, or supplemental sauna use. The Athlete acknowledges that such activities involve additional risks, including:

Physical exertion beyond the Athlete’s level of preparedness;
Exposure to extreme weather conditions, including high heat and cold;
Altitude-related illness or oxygen limitation;
Injuries associated with trail conditions such as uneven surfaces, roots, rocks, or wildlife;
Hazards of road running, including motor vehicle traffic, limited visibility, lack of sidewalks or shoulders, and irregular pavement;
Risks related to dehydration, overheating, or fainting during heat or sauna sessions; and
Training in remote areas where immediate medical care may not be available.

The Athlete understands and accepts that the above risks are associated with high-performance and endurance training and may exceed typical levels of safety encountered in everyday life.

The Athlete agrees to be fully responsible for their own safety, preparation, and response to training, including decisions about hydration, rest, environment, and medical care. The Athlete understands that Miles and Mountains Coaching, LLC is not liable for injuries, complications, or setbacks arising from participation in training—whether or not the Athlete chooses to follow the advice provided. The Athlete further acknowledges that results are not guaranteed and that the level of improvement in performance, health, or well-being is often influenced by factors beyond the Coach’s control.

Indemnification:

In consideration of the coaching Services provided, the Athlete agrees to indemnify, defend, and hold harmless Miles and Mountains Coaching, LLC and its representatives from any and all claims, liabilities, losses, damages, or expenses—whether direct or indirect—arising out of or related to their participation in the Services.

This includes, but is not limited to, claims resulting from personal injury, illness, partial or permanent disability, property damage, or economic loss, whether alleged to be caused by negligence, breach of contract, or any other legal theory.

This release and indemnification shall be binding upon the Athlete and their heirs, successors, assigns, and any party acting on their behalf. The Athlete understands that no guarantees or warranties—express or implied—are made regarding training outcomes or performance.

Each party agrees to bear their own legal costs and attorney’s fees in the event of any dispute, regardless of the outcome.

Privacy and Data

The Athlete agrees that their personal data and any content submitted or made publicly available may be used in accordance with Our Privacy Policy, which is incorporated by reference into this Agreement. Data is collected and used primarily to fulfill Our responsibilities under this coaching agreement—such as delivering training plans, tracking progress, and managing communication.

Athlete data may be stored using secure third-party platforms, including Google Sheets for training data and Wix for website and payment processing. These platforms maintain their own privacy and security standards, and We use them solely for purposes necessary to provide Services.

If the Athlete wishes to opt out of certain types of data use—such as inclusion in testimonials, training-related analytics, or communications unrelated to active coaching—they may do so at any time by submitting a written request via email.

Miles and Mountains Coaching, LLC respects Your privacy and will never share Your personal information with unrelated third parties for marketing purposes without Your explicit consent.

Severability:

If any provision of this Agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and deemed inoperative, and the remainder of this Agreement shall remain operative and binding on the Parties.

Dispute Resolution:

If a disagreement arises out of or relates to this Agreement or the Services provided, both the Athlete and Miles and Mountains Coaching, LLC agree to make a good faith effort to resolve the issue through direct communication.

If a resolution cannot be reached informally, both parties agree to attempt mediation before pursuing any formal legal action. Mediation will take place in the State of Vermont, and each party will be responsible for their own costs unless otherwise agreed.

Governing Law:

This Agreement shall be construed under and in accordance with the laws of the State of Vermont exclusive of any conflict-of-law or choice of law rules and principles.

Updates:

Updated 5/31/2025. Minor language tweaks for clarity, but with no substantive changes. Changed 12-month contract to 12-month commitment, and added the 3-month-recurring plan.

Updated 1/30/2024. Clarified language and added section referring to data use in the Privacy Policy (which remains unchanged.)

Updated 12/6/2023. Changed "Pausing Coaching" to reflect retaining credit for paid coaching indefinitely. Simplified wording of "Recurring Billing." Added section on courtesy to "Athlete Responsibilities." Added link to "Suggested Best Practices.'

Updated 5/12/2023. Removed duplicate information under Coaching fees.

Updated 11/15/2022. Clarified section about refunds for Prepaid plans.

Updated 6/18/2022. Added section about grandfathered pricing.